Official Platform Documents
At Rainbet, we understand that your personal data is a trust you place in us — not merely information in a database. This policy clearly explains what we collect, why we need it, who can see it, and your full rights over that information.
Before reading the full policy, here are the four core principles that underpin how Rainbet handling your data.
Your personal data is never sold, rented, or shared for marketing purposes with any third party — under any circumstances whatsoever.
All data transmitted between your device and the Rainbet is protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks.
You have the right to access, correct, and request deletion of your personal data at any time. This right is clearly stated and straightforward to exercise.
Should any security incident involving your data occur, Rainbet will notify you within 72 hours and take immediate remedial action.
This Privacy Policy explains how Rainbet collects, uses, stores, and protects your personal information when you register and use our platform. It applies to all Rainbet services including Sports Betting, slots, Live Casino, Poker, e-sports, and all your interactions with our support team. By using the Rainbet platform, you agree to the terms set out in this Privacy Policy.
Rainbet collects various types of information to enable us to provide services that are safe, fair, and suited to your needs. We only collect what is genuinely necessary — not simply for the sake of collecting it.
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Verification | Full name, date of birth, MyKad number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, Malaysian phone number | Account communications, security notifications |
| Financial Information | Touch 'n Go account, GrabPay, FPX details | Processing deposits and withdrawals |
| Verification Documents | MyKad copy, eWallet screenshot | KYC verification for withdrawals > RM5,000 |
Data We Rainbet collected is used for specific, legitimate purposes. We do not use your data for unrelated purposes without your consent.
Rainbet processes your data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Rainbet does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we need to share data for legitimate operational purposes.
Rainbet invests seriously in security infrastructure to keep your personal data safe at all times. Below are the technical and organisational measures we have in place.
Data security is a shared responsibility. You can help protect your account by using a strong and unique password, not sharing your login credentials with anyone, and contacting Rainbet immediately if you suspect any suspicious activity on your account.
Rainbet does not retain your personal data for longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
Once the relevant retention period has expired, Rainbet will securely delete or delink your data in accordance with our established data deletion procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Rainbet. We are committed to making it straightforward to exercise these rights.
You have the right to request a copy of the personal data Rainbet holds about you. We will provide a copy in a readable format within 14 working days of receiving a valid request.
If any of your personal data in Rainbet's systems is inaccurate or out of date, you have the right to request a correction. You can update basic information such as your email address and phone number directly from your account settings.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose. Please note that some data must be retained to meet legal obligations even after a deletion request.
You have the right to object to the use of your data for direct marketing purposes at any time. You may also object to processing based on Rainbet's legitimate interests in certain circumstances.
In certain circumstances, you have the right to receive your personal data in a structured, machine-readable format, and to transfer it to another service provider should you choose to do so.
Platform Rainbet uses cookies to ensure the platform runs smoothly and to provide you with a better experience. Below are the types of cookies we use and their purposes.
You can manage or delete cookies through your web browser settings at any time. Please note that removing essential cookies may affect the functionality of the platform Rainbet such as staying logged in between sessions. For guidance on managing cookies in your browser, refer to the help documentation for the browser you use (Chrome, Safari, Firefox, or others).
Rainbet takes child protection very seriously. Our platform is strictly for individuals aged 21 and above.
Rainbet will update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or improvements in how we protect your information. Here is how we will notify you of significant changes.
Continued use of the platform Rainbet after the changes take effect will be considered acceptance of the latest version of the Privacy Policy. If you do not agree with the changes made, you have the right to request deletion of your account and withdrawal of your balance before the changes take effect.
If you have any questions, concerns, or wish to exercise any of your privacy rights, our Rainbet ready to assist you in Bahasa Malaysia.
For complaints that cannot be resolved through standard support channels, you may refer to the Department of Personal Data Protection Malaysia (JPDP), which oversees enforcement of the Personal Data Protection Act 2010.
By registering an account or using the platform Rainbet, you confirm that you have read and understood this Privacy Policy and agree to how we collect, use, and protect your personal data as described herein. For information on other rights and responsibilities, please read Terms & Conditions us.
Six concrete ways that Rainbet use to protect your personal data every day.
256-bit SSL encryption used by Rainbet is the same standard used by Maybank, CIMB, and Malaysia's major banks — your data travels with the same level of protection.
Your data is never sold to advertisers or third-party data brokers. Rainbet generates revenue from betting services, not from selling our members' information.
All data processing practices Rainbet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary privacy law protecting user rights in Malaysia.
Should any security incident involving your data occur, Rainbet committed to notifying you within 72 hours and taking immediate remedial action.
Only staff Rainbet who require access to your data for specific tasks are permitted to do so — on a "need-to-know" basis that limits internal data exposure.
Unlike many other platforms that only provide a privacy policy in English, Rainbet provides this policy in full in Bahasa Malaysia so you can truly understand your rights.
Please also read these other important documents for a full understanding of your rights and responsibilities as a Rainbet member.
When you play at Rainbet — whether placing a bet on a JDT match in the Malaysia Super League, hitting spin on the Gates of Olympus slots, or sitting down at a Texas Hold'em poker table — you are entrusting us not only with your money, but also with your personal information. We do not take that trust lightly.
A common concern among online betting players is how much the platform actually knows about them. Does the platform know which games they enjoy? Yes — because that helps us provide relevant game recommendations. Does the platform know how often they play? Yes — because that information is part of the responsible gaming tools we use to identify players who may need support. This is, however, very different from collecting data to sell to advertisers or share without a legitimate reason.
Rainbet collects data because it helps us deliver a better service to you — not for any other purpose. When you deposit using Touch 'n Go or GrabPay, we need to know which payment method was used so we can send funds to the right place when you request a withdrawal. When you join a poker table, we need your general location to ensure you are playing from a permitted region. All the data we hold exists for a clear and legitimate reason.
One of the most meaningful uses of data at Rainbet is central to our responsible gaming programme. Your gaming activity data — how often you play, how much you deposit in a week, whether your playing patterns change suddenly — enables our system to identify players who may need support before issues escalate.
This is not surveillance — it is protection. And it is only possible because we have the relevant data. For players who have set deposit limits in their account settings, or who have taken a temporary break, their gameplay pattern data helps us ensure those limits are fully respected. For more information on how we use data to protect players, visit the Responsible Gaming us.
Players often ask whether Rainbet can see the cards they hold at a poker table. The answer is that server records store all game information for audit and dispute resolution purposes — but this information is not accessible to other players or used to give any party an advantage. The RNG that determines every hand is a separate, independently certified system.
Players also ask whether Rainbet share their betting history with any third party. Except where required by a valid court order, the answer is no. Your betting history is personal information we protect in full — we understand how sensitive this is in the Malaysian context.
If you have any other questions about privacy or how Rainbet handling of your data that is not addressed in this policy, we encourage you to contact us directly. We would rather you ask and get a clear answer than remain uncertain about how your data is managed.
Register for free today with full confidence that your privacy is our priority. Minimum deposit of RM10 via Touch 'n Go or GrabPay, and enjoy a safe and responsible betting experience at Rainbet.
By registering, you agree to the Terms & Conditions and Rainbet's Privacy Policy. Players must be 21 years of age or older.